Skills Programmes
QUALIFICATION
SAQA ID
NQF LEVEL
CREDITS
Effective Report Writing
12153
4
5
Emotional Intelligence
120305
4
8
Customer Service 101
242829, 118028
4
10
Customer Service Excellence
242829, 118028, 114974
4
15
Change Management
114226
5
8
Conflict Management
116924
4
Diversity Management
57712
5
14
Effective Selling Skills
259886
4
16
Interpersonal Skills
252027
5
6
Presentation Skills
242840
4
2
Work Ethics
12537
1
4
Innovation and Creative Thinking
114600
4
4
Life Skills
260478
2
5
Meeting and Minute Management
13934
3
4
Mentoring and Coaching
114215
4
3
Performance Management
11473
4
8
Personal Finance
15092
1
5
Communication Skills
119462
4
5
Problem Solving and Decision Making
244611
3
2
Telephone Etiquette
14348
2
3
Recruitment and Selection
10978
4
10
Risk Management
120303
5
8
Stress Management
244589
3
2
Team Building
252037
5
6
Strategic Planning
15219
5
4
Convey Dangerous Goods
123259
3
4
Operate Truck Mounted Cranes
242978
3
8
Lift Truck Operations
242974
3
7
Advanced Lift Truck operations
242972
3
7
Basic Life Support and First Aid
119567
1
5